Frequently Asked
Questions

Click "Get Started" or "Sign Up" on our homepage. You can register with your email and a password, or sign in quickly with Google. Once you're in, you'll have access to your personal dashboard right away.

Yes! Head to your Dashboard and click on Profile. From there you can update your display name at any time. Your email address is linked to your login and cannot be changed.

Go to the sign-in page and click "Forgot Password." Enter the email address you used to sign up, and we'll send you a link to create a new password. For security, the link expires after a short time.

Absolutely. We use industry-standard encryption and secure authentication powered by Neon Auth. Your data is never shared with third parties, and all readings and conversations remain fully confidential.

You submit your question through our platform, and one of our carefully chosen psychics provides a personalized reading. You'll receive a detailed written response covering the energy, emotions, and patterns shaping your situation.

We offer a wide range of readings including tarot, astrology, love readings, dream analysis, palm reading, career forecasts, oracle guidance, vedic astrology, and more. Each reading type is designed to give you clarity on different aspects of your life.

Most readings are delivered within 24–48 hours. Our psychics take the time needed to connect with your energy and give you a thoughtful, in-depth response — not a rushed answer.

Yes. Once your reading is delivered, you can rate it from 1 to 5 stars directly from your dashboard. Your feedback helps us maintain the highest quality and helps other users find the right reading for them.

We stand behind the quality of our readings. If you're not satisfied, reach out to us within 60 days and we'll make it right with our money-back guarantee.

Kalm uses a credit-based system. You purchase credits through our secure checkout, and each reading type costs a set number of credits. This way, you can choose exactly the readings you want without any subscription commitments.

We accept all major credit and debit cards through Stripe, our secure payment processor. This includes Visa, Mastercard, American Express, and more. All transactions are encrypted and PCI-compliant.

Yes. If you're not happy with a reading, contact us within 60 days and we'll issue a full refund. Refunded credits will be deducted from your account balance, and the original payment will be returned to your card.

Your full transaction history is available in your Dashboard under the Wallet section. You'll see every purchase, the credits added, the date, and a link to your receipt.